[
  {
    "ticket_id": "T1001",
    "opened_at_raw": "2026-07-02 10:14",
    "category_raw": "배송조회",
    "first_msg": "주문한 거 언제 도착하나요?",
    "handle_min_raw": "3.2",
    "reopened_raw": "N",
    "needs_lookup_raw": "N",
    "personal_data_raw": "N",
    "agent_id_raw": "A01",
    "is_subtotal_row": false
  },
  {
    "ticket_id": "T1002",
    "opened_at_raw": "2026/07/02 22:41",
    "category_raw": "배송 조회 ",
    "first_msg": "배송 언제 오나요",
    "handle_min_raw": "2.8",
    "reopened_raw": "N",
    "needs_lookup_raw": "Y",
    "personal_data_raw": "N",
    "agent_id_raw": "A03",
    "is_subtotal_row": false
  },
  {
    "ticket_id": "T1003",
    "opened_at_raw": "26.7.3 09:05",
    "category_raw": "환불/취소",
    "first_msg": "어제 결제한 거 취소하고 환불해 주세요",
    "handle_min_raw": "11.5",
    "reopened_raw": "Y",
    "needs_lookup_raw": "Y",
    "personal_data_raw": "Y",
    "agent_id_raw": "A01",
    "is_subtotal_row": false
  },
  {
    "ticket_id": "T1004",
    "opened_at_raw": "2026-07-03 13:20",
    "category_raw": null,
    "first_msg": "그거요",
    "handle_min_raw": "1.1",
    "reopened_raw": "N",
    "needs_lookup_raw": null,
    "personal_data_raw": null,
    "agent_id_raw": "A02",
    "is_subtotal_row": false
  },
  {
    "ticket_id": "T1005",
    "opened_at_raw": "2026-07-05 02:37",
    "category_raw": "교환문의",
    "first_msg": "사이즈 교환 되나요?",
    "handle_min_raw": null,
    "reopened_raw": "N",
    "needs_lookup_raw": "N",
    "personal_data_raw": "N",
    "agent_id_raw": "A05",
    "is_subtotal_row": false
  },
  {
    "ticket_id": "T1006",
    "opened_at_raw": "2026-07-05 11:02",
    "category_raw": "재고문의",
    "first_msg": "블랙 M 사이즈 재입고 언제 되나요",
    "handle_min_raw": "-4.0",
    "reopened_raw": "N",
    "needs_lookup_raw": "Y",
    "personal_data_raw": "N",
    "agent_id_raw": "A02",
    "is_subtotal_row": false
  },
  {
    "ticket_id": "T1006",
    "opened_at_raw": "2026-07-05 11:02",
    "category_raw": "재고 문의",
    "first_msg": "블랙 M 사이즈 재입고 언제 되나요",
    "handle_min_raw": "5.4",
    "reopened_raw": "N",
    "needs_lookup_raw": "Y",
    "personal_data_raw": "N",
    "agent_id_raw": "A02",
    "is_subtotal_row": false
  },
  {
    "ticket_id": "T1007",
    "opened_at_raw": "2026-06-31 15:00",
    "category_raw": "배송조회",
    "first_msg": "송장번호 알려주세요",
    "handle_min_raw": "2.9",
    "reopened_raw": "N",
    "needs_lookup_raw": "Y",
    "personal_data_raw": "N",
    "agent_id_raw": "A04",
    "is_subtotal_row": false
  },
  {
    "ticket_id": "T1008",
    "opened_at_raw": null,
    "category_raw": "소계",
    "first_msg": null,
    "handle_min_raw": "412.7",
    "reopened_raw": null,
    "needs_lookup_raw": null,
    "personal_data_raw": null,
    "agent_id_raw": null,
    "is_subtotal_row": true
  },
  {
    "ticket_id": "티켓번호",
    "opened_at_raw": "접수일시",
    "category_raw": "분류",
    "first_msg": "첫 문의",
    "handle_min_raw": "처리시간(분)",
    "reopened_raw": "재문의",
    "needs_lookup_raw": "조회필요",
    "personal_data_raw": "개인정보",
    "agent_id_raw": "상담원",
    "is_subtotal_row": false
  },
  {
    "ticket_id": "T1009",
    "opened_at_raw": "2026-07-09 17:48",
    "category_raw": "기타",
    "first_msg": "제 계좌번호 뒤 네 자리가 5821인데 환불금 아직 안 들어왔어요",
    "handle_min_raw": "9.0",
    "reopened_raw": "Y",
    "needs_lookup_raw": "Y",
    "personal_data_raw": "N",
    "agent_id_raw": "A03",
    "is_subtotal_row": false
  },
  {
    "ticket_id": "T1010",
    "opened_at_raw": "2026-07-12 03:11",
    "category_raw": "배송조회",
    "first_msg": "아직도 배송중이라고만 떠요",
    "handle_min_raw": "3.4",
    "reopened_raw": "N",
    "needs_lookup_raw": "N",
    "personal_data_raw": "N",
    "agent_id_raw": "A05",
    "is_subtotal_row": false
  },
  {
    "ticket_id": "T1011",
    "opened_at_raw": "2026-07-18 14:26",
    "category_raw": "쿠폰/적립금",
    "first_msg": "생일 쿠폰이 안 보여요",
    "handle_min_raw": "4.6",
    "reopened_raw": "N",
    "needs_lookup_raw": "Y",
    "personal_data_raw": "N",
    "agent_id_raw": "A07",
    "is_subtotal_row": false
  },
  {
    "ticket_id": "T1012",
    "opened_at_raw": "2026-07-25 21:05",
    "category_raw": "교환 문의",
    "first_msg": "받은 상품이 파손됐는데 교환 절차 알려주세요",
    "handle_min_raw": "7.2",
    "reopened_raw": "N",
    "needs_lookup_raw": "N",
    "personal_data_raw": "N",
    "agent_id_raw": "A08",
    "is_subtotal_row": false
  }
]