[
  {
    "ticket_id": "TK-11903",
    "customer_id": "CU-03",
    "severity": "P3",
    "affected_layer": "workflow",
    "opened_at": "2026-10-26T10:59:45+09:00"
  },
  {
    "ticket_id": "TK-11904",
    "customer_id": "CU-01",
    "severity": "P3",
    "affected_layer": "pipeline",
    "opened_at": "2026-10-26T12:27:28+09:00"
  },
  {
    "ticket_id": "TK-11906",
    "customer_id": "CU-02",
    "severity": "P4",
    "affected_layer": "integration",
    "opened_at": "2026-10-26T15:25:26+09:00"
  },
  {
    "ticket_id": "TK-11907",
    "customer_id": "CU-08",
    "severity": "P4",
    "affected_layer": "integration",
    "opened_at": "2026-10-26T15:35:01+09:00"
  },
  {
    "ticket_id": "TK-11908",
    "customer_id": "CU-05",
    "severity": "P2",
    "affected_layer": "agent",
    "opened_at": "2026-10-26T16:20:47+09:00"
  },
  {
    "ticket_id": "TK-11909",
    "customer_id": "CU-05",
    "severity": "P2",
    "affected_layer": "agent",
    "opened_at": "2026-10-26T17:48:06+09:00"
  },
  {
    "ticket_id": "TK-11910",
    "customer_id": "CU-08",
    "severity": "P4",
    "affected_layer": "ontology",
    "opened_at": "2026-10-26T17:58:00+09:00"
  },
  {
    "ticket_id": "TK-11911",
    "customer_id": "CU-09",
    "severity": "P3",
    "affected_layer": "ontology",
    "opened_at": "2026-10-26T18:30:55+09:00"
  },
  {
    "ticket_id": "TK-11912",
    "customer_id": "CU-04",
    "severity": "P1",
    "affected_layer": "agent",
    "opened_at": "2026-10-27T06:10:22+09:00"
  },
  {
    "ticket_id": "TK-11913",
    "customer_id": "CU-07",
    "severity": "P1",
    "affected_layer": "pipeline",
    "opened_at": "2026-10-27T09:12:40+09:00"
  },
  {
    "ticket_id": "TK-11914",
    "customer_id": "CU-01",
    "severity": "P1",
    "affected_layer": "workflow",
    "opened_at": "2026-10-27T10:12:09+09:00"
  },
  {
    "ticket_id": "TK-11915",
    "customer_id": "CU-06",
    "severity": "P3",
    "affected_layer": "workflow",
    "opened_at": "2026-10-27T11:20:05+09:00"
  },
  {
    "ticket_id": "TK-11916",
    "customer_id": "CU-03",
    "severity": "P1",
    "affected_layer": "workflow",
    "opened_at": "2026-10-27T11:40:31+09:00"
  },
  {
    "ticket_id": "TK-11917",
    "customer_id": "CU-09",
    "severity": "P2",
    "affected_layer": "integration",
    "opened_at": "2026-10-27T13:52:14+09:00"
  },
  {
    "ticket_id": "TK-11918",
    "customer_id": "CU-07",
    "severity": "P2",
    "affected_layer": "integration",
    "opened_at": "2026-10-27T14:41:18+09:00"
  },
  {
    "ticket_id": "TK-11919",
    "customer_id": "CU-08",
    "severity": "P4",
    "affected_layer": "pipeline",
    "opened_at": "2026-10-27T14:45:48+09:00"
  }
]