[
  {
    "term": "재문의",
    "maps_to": "reopened_within_72h",
    "kind": "column",
    "source_header": "72시간내재문의",
    "deprecated": false
  },
  {
    "term": "다시 들어온",
    "maps_to": "reopened_within_72h",
    "kind": "column",
    "source_header": "72시간내재문의",
    "deprecated": false
  },
  {
    "term": "봇이 답한",
    "maps_to": "handled_by=bot",
    "kind": "value",
    "source_header": "처리주체",
    "deprecated": false
  },
  {
    "term": "상담사에게 넘어간",
    "maps_to": "handled_by=handoff",
    "kind": "value",
    "source_header": "처리주체",
    "deprecated": false
  },
  {
    "term": "첫 응답 시간",
    "maps_to": "first_response_sec",
    "kind": "column",
    "source_header": "최초응답(초)",
    "deprecated": false
  },
  {
    "term": "만족도",
    "maps_to": "csat_1to5",
    "kind": "column",
    "source_header": "CSAT",
    "deprecated": false
  },
  {
    "term": "배송조회",
    "maps_to": "c_delivery",
    "kind": "category",
    "source_header": "문의유형",
    "deprecated": false
  },
  {
    "term": "배송 문의",
    "maps_to": "c_delivery",
    "kind": "category",
    "source_header": "문의유형",
    "deprecated": false
  },
  {
    "term": "환불요청",
    "maps_to": "c_refund",
    "kind": "category",
    "source_header": "문의유형",
    "deprecated": false
  },
  {
    "term": "환불",
    "maps_to": "c_refund",
    "kind": "category",
    "source_header": "문의유형",
    "deprecated": false
  },
  {
    "term": "교환반품",
    "maps_to": "c_return",
    "kind": "category",
    "source_header": "문의유형(구)",
    "deprecated": true
  },
  {
    "term": "쿠폰 중복",
    "maps_to": null,
    "kind": "category",
    "source_header": "문의유형",
    "deprecated": false
  }
]